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The MotionMonitor Support Programs...
The MotionMonitor integrated systems
are covered for the first year under our Maintenance, Subscription and
Support Program. Upon completion of the first year, software will
continue as a perpetual license; or, clients may elect one of the
following two support programs:
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Maintenance, Subscription and Support
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Subscription and
Support
The Maintenance, Subscription & Support
Program...
During the warranty period, IST, Inc will repair or
replace hardware components that fail due to defects in material or
workmanship at no charge. Repairs may be done on site, subcontracted to
other providers or completed at IST facilities at the discretion of IST.
The client is responsible for all freight charges associated with
shipping the system or components to IST facilities. IST, Inc is
responsible for freight charges associated with shipping the system or
components to the client. In the event of hardware failure, IST, Inc
will provide a “loaner” if available from IST inventory. Software
upgrades are available from IST’s website during the term of the
program. Only Certified Trained Personnel* will have access to unlimited
phone, email and web support and have priority over clients not on the
program. One-year extensions of the Maintenance, Subscription and
Support program may be purchased for up to five years from the initial
date of shipment. There is a 30-day grace period from the date of
expiration for payment of the program. Participation in the program must
be continuous during the five-year period. Gaps in coverage are not
permitted. The MS&S Program is optional program. If not renewed, the
user may elect to purchase the Subscription & Support Program which does
not include hardware warranties. If neither program is purchased the
user will receive a perpetual license which provides continued use of
the software but does not include the right to software upgrades or
priority phone support.
The Software Subscription
& Support Program...
This program may be purchased upon expiration of the
First Year Maintenance, Subscription & Support Program and offers access
to all software upgrades to The MotionMonitor system along with
unlimited priority phone, email and web support. Support is available
only to Certified Trained Personnel*. The Subscription and Support
Program is an optional program that can be renewed annually. The
subscription must be continuous for the duration of the program. Renewal
cannot be honored if there is a gap in the program unless program fees
from previous years are paid. If not renewed, the user may elect a
perpetual license which provides continued use of the software but does
not include the right to software upgrades or priority phone support.
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*Certified Trained Personnel
These individuals have attended a training session provided by an IST,
Inc support engineer.
Last Updated
10/15/2009 |